Refund policy

Return & Refund Policy

Last updated: February 28, 2025

At LindholmLinks, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it in accordance with the terms below and applicable EU consumer protection laws.

1. Right of Withdrawal (14-Day Return Policy)

Customers within the EU have the legal right to withdraw from a purchase within 14 days of receiving their order without providing a reason.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • All original packaging and tags must be included

The withdrawal period expires 14 days after you receive your order.

2. How to Start a Return

To initiate a return, please contact us within 14 days of receiving your order.

📧 Email: Contact@LindholmLinks.com

Please include:

  • Your order number

  • The item you wish to return

Once your request is approved, you will receive instructions on how to return the item.

The item must be shipped back within 14 days after notifying us of your return.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

3. Refunds

Once we receive and inspect your return, we will notify you if your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method

  • Processing typically takes 7–10 business days

Shipping fees are non-refundable, unless the item received was defective or incorrect.

4. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, please contact us within 14 days of receiving your order.

5. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Personalized or custom-made jewelry

  • Earrings (for hygiene reasons)

Unless the item is faulty or incorrect.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at:

📧 Contact@LindholmLinks.com

Please include:

  • Your order number

  • A description of the issue

  • Photos of the item

We will arrange a replacement or full refund at no additional cost.

7. Contact

If you have any questions regarding returns or refunds, please contact us:

📧 Contact@LindholmLinks.com

We appreciate your trust in LindholmLinks and are committed to providing a smooth and reliable shopping experience.